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In order to control costs and respond quickly to customer needs and market changes, an organization needs to focus on quality planning, quality control, and quality improvement. Consistent product and service excellence results in quality products and customer satisfaction, both of which foster loyalty, enable premium pricing, and contribute to long-term revenue and profitability.

During this webinar, CMTC Quality Practice Lead Eliot Dratch will discuss concepts that will help you increase your manufacturing agility.

Key Topics:

  • Quality Philosophy
  • Total Quality Management (TQM)
  • Malcolm Baldrige National Quality Award (MBNQA)

This webinar is part of a 2021 monthly webinar series focusing on advanced quality planning topics as they pertain to manufacturers. You are encouraged to join as many of the webinars in this series as you would like.

Meet the Speaker

Eliot Dratch
Sr. Quality Consultant at CMTC

Eliot Dratch is a Senior Quality Consultant for CMTC specializing in operational improvements for industrial manufacturers. This includes implementing Quality, Safety and Lean programs and teaching methods to anchor positive organizational change. He applies 25 years of industrial, aerospace, and automotive manufacturing experience to add value to many types of manufacturers. Over the last decade, Eliot has trained hundreds of employees from scores of manufacturing companies and is a co-author of ASQ’s Certified Quality Manager Handbook.