In order to control costs and respond quickly to customer needs and market changes, an organization needs to focus on quality planning, quality control, and quality improvement. Consistent product and service excellence results in quality products and customer satisfaction — both of which foster loyalty, enable premium pricing, and contribute to long-term revenue and profitability. [...]

Time: November 16th, 4:00–5:30pm. Description: Historians Damon B. Akins and William J. Bauer, Jr. will discuss their book, We are the Land: A History of Native California, which focuses on the lives and legacies of the Native people who have shaped the state.